For the same dates, the same room, the same house and the same conditions,
you will not find a higher rate here than on other booking sites.
Whichever entrance you come through, the same house is waiting. All that differs is the distance to the door.
Book on this official site and you see availability and rates just as they are.
After booking, speak with the house directly.
At Noël Hakone Gensen, a coupon code is available only on the official site.
How our rates are set
Noël sets the rates published on this official site so that they are not higher than the rates for the same conditions published on other booking sites. What we compare is the rate that is actually available at the moment you make your reservation. Rates and availability change with the season, so the amount itself will differ from one day to the next, even for the same dates.
The comparison covers every booking site where our rates are listed. Booking.com and Airbnb are among them: whether a site is based in Japan or overseas makes no difference.
On those sites we look at published rates that anyone can book as they stand, and at the total you actually pay, including any tax collected on arrival. Where a rate is shown only in another currency, we convert it to Japanese yen at the rate current when we check. Differences arising from the exchange rate your card issuer uses, or from foreign-currency payment fees, are not set by us and are not part of the comparison.
What “the same conditions” means
We treat two reservations as being on the same conditions when all of the following match.
- The same house (every Noël is a whole-house rental, so “the same room” in the notes is judged house by house)
- The same dates and the same number of nights
- The same number of guests
- The same inclusions, such as meals, sauna or BBQ
- The same check-in and check-out times
- Equivalent cancellation and refund terms (a difference in when or how you pay is not in itself a reason to leave a rate out of the comparison)
With a whole-house rental, the rate changes with the number of guests even for the same house. Please compare the total amount payable for the same party size and the same dates, rather than a per-night figure.
Rates we do not compare
The following rates are not included in the comparison, either because we do not set or manage them, or because they cannot be compared on the same conditions.
- Rates agreed individually with companies, groups or travel agencies
- Rates visible only to certain people, such as member-only or app-only rates
- Amounts after applying coupons, points or cashback issued independently by another booking site, or a limited-time discount funded by the booking site itself
- Package rates combined with transport, activities and the like
- Rates that are no longer on sale, and rates that are clearly published in error
- Amounts after applying an official-site coupon (a benefit of booking direct, so it is not part of the comparison)
Making a reservation
To reserve, please use the “Reserve” button on each facility’s page. The reservation itself is completed on our booking system, which opens on an external site. Where an official-site coupon is available, the facilities, codes, discount rates and conditions are shown on that facility’s reservation page.
Contacting us about the best rate
If you find a lower rate for the same reservation on another booking site, please let us know. It helps if you can tell us the booking site, the dates, the house, the number of guests and the rate you saw. To reach us, open the list of accommodations, go to the page for the property concerned, and use the “Contact” link on that page. We will look into what you send us and reply to you.
* The best rate guarantee applies to reservations for the same dates, the same room, the same house and the same conditions. * Rates and availability vary with the season. * Reservations are completed on our booking system, which opens on an external site. * The facilities, codes, discount rates and conditions of the official-site coupon are shown on each facility's reservation page.